ShelfrollSupport
Most problems are one of these.
The iPhone does not find my Mac
- Check that both are on the same Wi-Fi network, and that the Hub is running.
- On the iPhone, open Settings, then Shelfroll, and make sure Local Network is on.
- Some routers block devices from seeing each other (“client isolation” or “AP isolation”). Turn it off, or pair by entering the address by hand.
- If the Mac firewall is on, allow incoming connections for Shelfroll Hub.
It says “Not Connected”
The status line tells you the reason. The usual ones: the Mac is asleep, the drive is not plugged in or is full, or the Hub is not running.
My Mac went to sleep
Sync only works while the Mac is awake and the drive is attached. Keep the Mac on power while you sync, or wake it first.
Keeping the Mac awake while syncing
Automatic backup only works while the Mac is awake. In Shelfroll Hub, open the Drive page and turn on Keep this Mac awake while the backup drive is connected. It is off by default and holds the Mac awake only while the drive is connected and the Hub is ready. A Mac asleep with the lid closed cannot be reached.
Opening the exFAT drive on Windows
Windows opens exFAT drives natively, so you can plug the drive into a Windows PC and browse your photos as ordinary files in ordinary folders. Eject the drive from the Mac first. Shelfroll does not run on Windows.
The drive is not accepted
Shelfroll expects an exFAT drive. Format it in Disk Utility (this erases it).
I see files starting with ._ on the drive
Those are small companion files macOS creates on exFAT drives. Finder hides them, and they are safe to leave alone.
Replacing an iPhone
Pair the new phone and mark it as replacing the old one, so existing photos are recognised and not uploaded again.